Politique de confidentialité

Last updated: January, 2026

PITCH X operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services"). PITCH X is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

 

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

Depending on how you interact with the Services, we may collect the following categories of personal information:

  • Contact details, such as your name, billing address, shipping address, phone number, and email address.
  • Payment information, such as payment method details and transaction confirmations. We do not store or process full credit card or debit card numbers directly. All payment transactions are handled securely by our third-party payment providers.
  • Account information, including your account login details, preferences and settings.
  • Transaction information, including products viewed, added to cart or purchased, and order history.
  • Communications, including the information you provide when contacting customer support.
  • Device and usage information, including IP address, browser type, device identifiers, and how you interact with the Services.

 

Sources of Personal Information 

We collect personal information from the following sources:

  • Directly from you when you place an order, create an account, or contact us.
  • Automatically through cookies and similar technologies when you browse our website.
  • From our service providers that help us operate our business (such as payment processors, analytics providers, and shipping partners).

 

How We Use Your Personal Information

We use personal information for the following purposes:

  • Providing and operating the Services, including processing payments, fulfilling orders, shipping products, managing returns, and providing customer support.
  • Improving and personalising the Services, such as remembering your preferences and improving website functionality.
  • Marketing communications, where you have chosen to receive them. You may unsubscribe from marketing emails at any time by using the unsubscribed link in our emails.
  • Security and Fraud Prevention, including protecting our website, customers, and business. 
  • Legal and compliance purposes, including complying with applicable laws and responding to lawful requests from authorities.

 

How We Share Personal Information

We may share your personal information in limited circumstances, including:

  • With Shopify and other service providers who help us operate our store (such as payment processing, analytics, fulfilment, and customer support).
  • With marketing and advertising partners, only where permitted by law and subject to your preferences.
  • Where required to comply with any applicable legal obligations or protect our rights.

We do not sell your personal information.

 

Relationship with Shopify

Our online store is hosted on Shopify. Shopify processes personal information as necessary to provide and improve the Services. This may include transferring data to countries outside your own. Shopify is responsible for processing personal information it controls. To learn more, you may review the Shopify Consumer Privacy Policy.

 

Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our website, analyse usage, and support marketing activities. You can manage your cookie preferences through your browser settings or our Cookie Policy.

 

Third Party Websites

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

 

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information from individuals under the age of 16. If you believe a child has provided us with personal information, please contact us so we can delete it.

 

Data Retention and Security

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

While we take reasonable measures to protect your personal information, no method of transmission over the internet is completely secure.

 

Your Rights and Choices

Depending on your location, you may have the rights to:

  • Access the personal information that we hold about you.
  • Request correction or deletion of your personal information.
  • Request a copy of your data in a portable format.
  • Object to or restrict certain processing activities.
  • Withdrawal consent where processing is based on consent.

To exercise your rights, please contact us using the details below.

 

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below.

 

International Transfers

Your personal information may be transferred to and processed in countries outside your country of residence, including outside the UK and European Economic Area. Where required, we rely on recognised legal mechanisms such as European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

 

Contact

For the purposes of applicable data protection laws, PITCH X is the data controller of your personal information.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

•      Email: hello@pitchxfootball.com