PITCH X Store FAQ

Please check the size information on each product page before ordering. PX GRIP™ and PX VENT®, PX SHIELD™ and PX PRIME use different sizing guidance, so the product page is the best source for the most accurate fit information.

Material details are listed on each product page. PX GRIP™,  PX VENT®, PX SHIELD™ and PX PRIME use different material blends, so please check the product page for the most accurate product-specific information.

Yes, returns and refunds are handled according to our Returns & Refunds Policy.

UK and EU customers may cancel eligible online orders within 14 days of receiving them. Customers in other destinations where we accept orders have a voluntary 14-day change-of-mind return period. Worn or washed socks and sock sleeves are not eligible for voluntary change-of-mind returns. This does not affect your rights if an item is faulty, damaged or incorrect.

If your order arrives faulty, damaged or incorrect, please contact hello@pitchxfootball.com as soon as reasonably possible. Include your order number and clear photos if available. We will assess the issue and provide an appropriate repair, replacement, refund or other remedy in accordance with applicable law.

Yes, PITCH X offers free worldwide shipping on every order.

Order processing usually takes 0-1 business days. After dispatch, delivery usually takes 6-10 business days, depending on your destination and local delivery conditions. Delivery times are estimates and may vary during peak periods. If you need help with delivery timing, contact us at hello@pitchxfootball.com with your shipping country or region.

No. PITCH X covers shipping, taxes and duties for all countries and regions we currently ship to. There are no hidden shipping, tax or duty charges after purchase.

Yes. After checkout, your order confirmation will be sent to the email address you used at purchase. Tracking details will be provided once your order has been processed and dispatched.

PITCH X accepts major credit and debit cards, including Visa, Mastercard, American Express, Maestro, Discover, Diners Club, JCB and UnionPay. You can also pay securely with PayPal, Apple Pay and Google Pay. Available payment options may vary by country, device and currency, and all eligible methods will be shown at checkout.

All PITCH X orders are processed in British pounds (GBP), which is our store’s checkout currency.

If prices are displayed in another currency while you browse, they are provided as a local reference. At checkout, the final payment will be shown and processed in GBP.

Your bank, card issuer or payment provider will normally convert the amount into your local currency automatically. The final converted amount may vary slightly depending on the exchange rate and any international payment fees applied by your provider.

If you are interested in business collaboration, partnerships or investment opportunities, please visit our PARTNERSHIP page where you’ll find the appropriate email for your interest.

For customer support, business enquiries,
partnerships or investment enquiries, please visit our CONTACT US page and PARTNERSHIP page and use the most relevant email address for your request.