Shipping policy

PITCH X offers free air shipping on all orders.

Order Processing

Orders are usually processed within 0–1 business day. Processing times may be longer during public holidays, major promotions or other unusually busy periods.

Once your order has been dispatched, we will send you a shipping confirmation containing your tracking number and the name of the shipping carrier. You can use this information to follow the progress of your delivery.

Estimated Delivery Times

Estimated delivery times begin after your order has been dispatched:

Most destinations: approximately 6–10 business days
South America, Africa and certain remote destinations: approximately 10–20 business days

These are estimates rather than guaranteed delivery dates. Customs processing, local public holidays, severe weather, remote-area delivery and other circumstances outside our reasonable control may cause delays.

Shipping and Local Delivery Partners

The international part of your shipment is handled by a logistics provider working with PITCH X.

After the parcel enters the destination country, it may be transferred to a recognised local postal service or courier for final delivery. Depending on the destination and shipping route, local delivery partners may include, but are not limited to:

UK and Europe: Royal Mail, DHL/Deutsche Post, DPD, GLS, La Poste/Colissimo, Correos, Poste Italiane, PostNL or bpost
United States: USPS, UPS or FedEx
Australia: Australia Post or Aramex

The carrier shown in your tracking information is the carrier assigned to your individual shipment. Carrier availability may vary by destination and shipping route.

Import Duties, Taxes and Customs Clearance

Where import duties, taxes or customs clearance charges apply to a PITCH X shipment, PITCH X covers these charges through our shipping arrangement. Customers should not normally be asked to pay additional import charges before delivery.

PITCH X and its logistics partners prepare the required shipping and customs documentation and arrange the applicable customs-clearance process. Final clearance remains subject to the requirements and decisions of the destination country’s customs authority.

If a carrier, postal service or customs authority asks you to pay an unexpected import charge, please do not make the payment before contacting us at hello@pitchxfootball.com. Send us a copy or screenshot of the request so that we can investigate it with our logistics partner.

Customs Delays

We monitor the tracking status of dispatched orders.

If tracking indicates a customs delay, we will contact our logistics partner or customs-clearance agent and request an update. Customs authorities operate independently, so PITCH X cannot guarantee how quickly a customs inspection or clearance decision will be completed.

We will keep you informed when further information or action is required.

Incorrect or Incomplete Delivery Addresses

Please check your shipping address carefully before placing your order.

If you notice an error, contact hello@pitchxfootball.com as soon as possible and include your order number and the correct address. We will make reasonable efforts to update the address, but changes cannot be guaranteed once an order has been dispatched or entered the carrier’s network.

If an order is returned, lost or requires another shipment because the customer supplied an incorrect or incomplete address, the customer may be responsible for the actual additional shipping costs, where permitted by applicable law.

PITCH X will not charge the customer for address or delivery errors caused by PITCH X or its logistics partners.

Missed Delivery and Uncollected Parcels

If nobody is available to receive the parcel, the local carrier may attempt another delivery, leave collection instructions or hold the parcel at a local collection point.

Please follow the carrier’s tracking updates and collect or rearrange delivery within the stated period.

If a parcel is returned to PITCH X because it was not collected, delivery was repeatedly unsuccessful, or the recipient refused delivery without reporting a fault, damage or incorrect item, we will contact you after the parcel is returned. Where permitted by applicable law, any refund or reshipment may be reduced by the actual return or additional shipping costs incurred.

This does not affect your statutory cancellation rights or your rights when an item is faulty, damaged or incorrect.

Lost Parcels

If tracking has not updated for an unusual period or your parcel has not arrived within the expected delivery window, contact hello@pitchxfootball.com with your order number.

We will open an investigation with the relevant carrier. If the carrier confirms that the parcel has been lost, PITCH X will offer either:

a replacement shipment at no additional cost; or
a refund to the original payment method.

A parcel will not be treated as lost solely because it is delayed or undergoing customs processing. We will assess each case using the carrier’s tracking information and investigation result.

Refused Parcels

If you wish to cancel or return an order, please contact us before refusing delivery whenever possible.

If you refuse a parcel because it is visibly damaged, incorrect or associated with an unexpected import charge, contact hello@pitchxfootball.com immediately.

For other refused parcels, any eligible refund will be processed after the parcel has been returned and inspected. Where permitted by applicable law, actual return or additional shipping costs may be deducted.

For complete return and refund conditions, please read our Returns & Refunds Policy.